RESERVATIONS
Cancellation policy
Health Spa Piestany Inc. only accepts cancellation in writing. A cancellation free of charge is accepted up to 21 days prior the planned arrival. Unless otherwise agreed, Health Spa Piešťany Inc. reserves the right to charge a late cancellation fee as follows:
| Number of days before arrival |
Spa Stay / Bed & Breakfast |
| Cancellation period 20 – 14 days before arrival |
30% of requested services |
| Cancellation period 14 – 4 days before arrival |
50% of requested services |
| Cancellation period 3 days before arrival |
70% of requested services |
No financial reimbursement is provided for unused reserved services and changes to reserved services during the client’s stay (e.g. accommodation, boarding, treatments).
In case of early departure Health Spa Piešťany Inc. will charge a cancellation fee in the amount of 50%
of unused reserved services.
Additional charges:
- Double room for single occupancy: 25 EUR surcharge on single room rate per night
- Extra bed: Double room rate per person per night according to valid price list.
- Pet: 11 EUR per night
Insurance
The rates quoted do not include any insurance. Health Spa Piešťany Inc. recommends their clients to arrange for their own cancellation-, accident- and medical insurance.
Hotel accommodation for children
Children under 4 years of age are accommodated free of charge in parents room. Children aged 4 to 13 receive a 50% discount on hotel accommodation and board (breakfast, lunch, dinner) in parents room.
Spa stays for children under 18 are accepted only after previous confirmation by the spa doctor.
Arrival/Departure
Check-in: from 14:00
Check-out: by 12:00
Early check-in or late check-out are available upon request and at surcharge.
Transfers
Health Spa Piešťany Inc. offers direct transfers from/ to airports, railway or bus stations and other locations in Slovakia and neighboring countries. Transfer rates are available upon request.
Payment conditions
A full prepayment of the reserved services must be received on the bank account of Health Spa Piestany
Inc. latest 14 days prior to guest’s arrival. Bank fees and charges must be covered by the client. Reservations received up to 14 days prior arrival must be guaranteed by a valid credit card and can be cancelled free of charge until 48 hours prior arrival, 6.00pm (not valid for group bookings and spa stays exceeding 6 nights). If the full payment is not received before arrival, Health Spa Piešťany Inc. reserves the rights to cancel the reservation.
Bank details
TATRA BANKA, INC.
Hodžovo námestie 3, 811 06 Bratislava, Slovakia
Bank account:
Slovenské liečebné kúpele Piešťany, a.s.
2922728005/ 1100
BIC: TATRSKBX
IBAN: SK52 1100 0000 00 29 2272 8005
PERSONAL DATA PROTECTION
